Terms & Conditions – Europe

1. Company Information

Norwell A/S
Industrivej 20
5492 Vissenbjerg
Denmark

VAT No.: DK30275160

Email: info@norwell.dk
Website: www.norwell.dk

2. Orders

Orders placed through the webshop are subject to acceptance by Norwell A/S.

Norwell reserves the right to reject or cancel orders due to pricing errors, stock shortages or technical issues.

3. Prices

Prices are displayed in EUR and include VAT where applicable.

Shipping costs are displayed during checkout.

4. Payment

Payment is accepted through the payment methods available at checkout.

Payment will only be captured when the goods are dispatched.

5. Delivery

Delivery is performed by Blue Water Shipping or selected logistics partners.

Delivery times are estimates only and may vary depending on destination and product availability.

Risk transfers upon delivery.

5.1 Inspection Upon Delivery

Customers must inspect the goods upon delivery. Any transport damage, visible defects or missing items must be reported immediately to the carrier and to Norwell A/S.

6. Right of Withdrawal

Consumers within the EU have the right to withdraw from their purchase within 14 days after receiving the goods.

The customer is responsible for return shipping costs unless otherwise required by law.

Custom-made and personalized products are excluded from the right of withdrawal.

7. Warranty and Defects

Consumers are entitled to statutory warranty rights under applicable consumer legislation.

8. Limitation of Liability

Norwell’s liability is limited to the value of the purchased goods to the maximum extent permitted by law.

Norwell shall not be liable for indirect or consequential losses.

9. Privacy

Personal information is processed according to applicable GDPR regulations and Norwell’s Privacy Policy.

10. Complaints

Customers are encouraged to contact Norwell directly regarding complaints.

EU consumers may also use the European Online Dispute Resolution platform where applicable.

11. Governing Law

These terms are governed by Danish law.

Mandatory consumer rights in the customer’s country of residence remain unaffected.

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